Course curriculum

  • 1

    Essential Documents

    • Documents
  • 2

    Essential PowerPoints

    • Networks and Servers

    • Types of IT Support and Talk Tracks

    • Conducting a Discovery Meeting

    • Making Follow Up Calls

    • Contract End Date (CED) Reminders

    • Managing Your Queue

    • Troubleshooting your Fluent Webphone

    • We're in the Cloud, we don't need an MSP
  • 3

    Essential Videos

    • CS - Managing Filters

    • CS - Creating a New Contact

    • CS - Filtering on Your Worksheet

    • CS - How to Move Leades to Your Worksheet

    • CS - How to Pull a Call Block Report