Course curriculum

  • 1

    OSR Managed Sales Training PowerPoint Presentations

    • Session 1: History of IT and the MSP Industry

    • Session 2: Networks and Servers

    • Session 3: PC Company History & Computer Hardware

    • Session 4: Types of IT Support and Talking Points

    • Session 5: Onsite - MSP Contract Types

    • Session 6: Onsite - Conducting an Onsite Discovery Meeting

    • Sesson 7: Onsite - Knowing Your Competion

    • HIPAA Compliance

    • The Ideal 250

    • Exchange Server 2010 EOL

    • Qualifying an Appointment

    • Conversational Selling

    • The Appointment Booking Process

    • Conducting Follow Up Phone Calls

    • Dealing With the Summer Lull

    • Active Listening and Personality Types

    • Adding Video to Your Emails Using Vidyard

    • Queue Management - Prioritizing

    • CEDs - The Lifeblood of your Queue

    • Troubleshooting your Fluent Webphone

    • Contact Science - What Those Colors Mean

    • We're in the Cloud; we don't need an MSP

    • Ransomware, It's worse than you think

    • Cybersecurity and the CIS

    • Queue Management

    • Installing Your Fluent Phone

    • Appointment Cancellation Prevention

    • The Lead Gen Script Deconstructed

    • The Voicemail Script Deconstructed

    • Queue Management 2.0

    • Talk Tracks for Specific Verticals

    • Active Listening

    • New Contact Science Action Page