Course curriculum

  • 1

    Day 1

    • Day 1 Morning Session - Training Introduction and Program Overview

    • Day 1 Afternoon Session - History of IT and Scripts
  • 2

    Day 2

    • Day 2 Morning Session - Networks and Servers

    • Day 2 Afternoon Session - PC Company History/PC Hardware & IT Industry Information
  • 3

    Day 3

    • Day 3 Morning Session - Types of IT Support and Talk Tracks

    • Day 3 Afternoon Session - Talk tracks and CED Information
  • 4

    Day 4

    • Day 4 Morning Session - The Appointment Booking Process

    • Day 4 Afternoon Session - Getting to Know the OSR University
  • 5

    Day 5

    • Day 5 Morning Session - MSP Contract Plans - How MSPs Provide Services to Their Clients

    • Day 5 Afternoon Session - Fluent Webphone & Contact Science
  • 6

    Day 6

    • Day 6 Morning Session - No Documents

    • Day 6 Afternoon Session - Queue Management